[Timeliness]: It is estimated that shipping from the factory, cross-border transportation, and delivery will take 10 to 20 days.
Unused products have a 7-days return-and-refund policy. All the request must be submit within 7 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
enSkate would not accept any return request of used e-skateboards or accessories.For any quality issues, please check enSkateWarranty Policy.
What condition meet with a return policy:
Return skateboard must be in completely new condition
Returns must include all accessories which are completely new
Items must include original packaging which is completely new
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, enSkate refunds the cost of the product itself
Returns will be rejected if items do not meet the above requirements
NOTE: enSkate won't accept any return request of orders beyond 7 days.
Buyers must provide sufficient proof of purchase, such as order ID.
Buyers are supposed to help providing the true proofing of product condition including the packing box, accessories, and the board. It's best to send quality photos and videos.
It may be necessary to return an item for quality inspection.
Once the request is approved, the refund will be handled within 7 working days.
Please send an email to firstname.lastname@example.org: Name: Shipping Address: Phone Number: Email: Order Number: Product: Return Request Information/Reason:
From there a Customer Care representative will contact you with the return authorization. Customers are responsible for all return shipping fees (including any fees with international shipments). Please make sure to contact our Customer Service team prior to shipping back any items.
All items must be in brand new condition (unused, unridden) to be eligible for a return. If an item is received back to our warehouse and is deemed to be used, we will notify you via email and return the goods back to you.
Please allow up to 7 business days for the refund to be processed once the item is delivered back to us. We will process the refund back to the payment information you supplied to purchase your order.
We do not offer exchanges. If you’d like a different item (different size/color/model, etc.) you will need to cancel or return the initial order and place a new order.
All the USA and Japan orders could be returned to our local warehouse, buyers from the other countries have to send back the skateboard to China, and the return shipping fee is paid by buyers' side.
enSkate offers a 6 months' warranty to the skateboard itself and 3 months' warranty to parts and accessories (consumables, like the battery, motor, ESC).
7 days after the date delivered:
1. Quality issues about the e-skateboard, buyers may be offered a full refund or provided with a new e-board.
2. Quality issues about the parts and accessories, enSkate will provide free skateboard parts and accessories and arrange the shipment within 7 days.
3 months after the date delivered:
1. Quality issues about the e-skateboard, enSkate will assist buyers to repair the skateboard and provide free parts and accessories, such as motors, batteries, remote controller.
2. Quality issues about the parts and accessories, enSkate will provide the relative skateboard parts and accessories freely, and arrange the shipment within 7 days.
Over 3 months and within 6 months:
1. Quality issues about the e-skateboard, enSkate will assist buyers to repair the skateboard. If there are parts or accessories (except the battery, motor, ESC) broken and need replace, enSkate will provide free skateboard parts and accessories and arrange the shipment within 7 days.
2. Quality issues about the parts and accessories(like the battery, motor, ESC), buyers should buy these and repair the skateboard under the assistance of our technical worker, enSkate will provide a 30% discount.
PROCESS: ● Buyers must provide sufficient proof of purchase, such as order ID. ● It may be necessary to return an item for quality inspection. ● Buyers must provide sufficient proof of the quality problems about the skateboard or the accessories. ● Once the request is approved, the refund will be handled within 7 working days, and the resend parts and accessories will be shipped within 7days. For technical support, there
The warranty is not eligible for any malfunction caused by misuse, such as doing difficult trucks on e-sakteboard, drops, and accidents. This limited warranty only applies to skateboards purchased directly from enSkate or from an enSkate authorized reseller.