We ship our products worldwide! All the orders' shipment will be handled within 1-3 working days and be sent out in order of order successively.

1.Where do you ship to?

We already built the Japan and USA warehouse to achive quick shipment, after you order, the electric sateboard is expected to received within 5-10days.

We also ship electric skateboards to the other coutries, like Australia, Denmark, France, UK, Netherlands, Belgium, Germany, Bulgaria, Estonia, Latvia, Lithuania, Greece, Romania, Hungary, Croatia, Slovenia, Slovakia, etc. Details please check our Shipping Information

2.How long will my order take?

Please give us 1-3 workding days to deal with your order and arrange the shipment.


About the delivery time, it may defer from different shipping method. Details please check our Shipping Information.


enSkate would not accept any return request of used e-skateboards or accessories.

Unused products have a 7-days return-and-refund policy. All the request must be submit within 7 days of the date the item was delivered to the designated shipping address.

 Read the details carefully before order, please check our RETUNR POLICY.

How do I ship my order back to you?

If your order meet with the return policy, please contact our customer service to get the return address.


1.Can the boards be used when battery runs out?

Yes. You will ride like a regular skateboard. Push forward by your feet.

2.Is the Electric Skateboard Waterproof?

All of the enSkate boards meet with a IP54 waterproof standard - Not advise to ride in rainy day, and please keep it dry all the time, take care of it when you don't use it.

3.How to adjust steering sensitivity?

You can use a T wrench to adjust the tightness.